Yes, to manage your plan online, you will need the 11 digit number on the Fastpass sticker on your windshield (it will be in the format 12345+123456). If you don’t have access to your Fastpass, please Contact Us.
In order to allow processing time, any updates should be completed 7 business days prior to the anniversary date on which your card will be recharged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.
There are three common causes of error messages. The first is that you don’t have the correct Fastpass number (an 11 digit number found on the sticker on your windshield). The second is that your Club Membership recharge is already in progress. The third possibility is that you have a Family Unlimited Wash Club plan. In any of those cases, please visit Tidal Wave Auto Spa or please Contact Us.