Tidal Wave Customer Survey

Takes about 60 seconds

1. Looking back, what was the main reason you cancelled?(Required)

We're sorry to hear that. Can you tell us what happened?

Tell us more — what happened?

Was this the first time this happened to you?

How often did you run into this problem?

What best describes why?

What monthly price were you paying?

What monthly price would you consider paying?

What would make the membership worth the price?

2. Anything else you'd want us to know?

The good, the bad — it all helps us get better.

3. How likely would you be to consider Tidal Wave again today?(Required)

1 = Not likely 5 = Very likely

4. If the right offer came along, would you give us another try?

5. Name

First Last

6. Email

We’ll only use this to improve and, if you asked, to follow up. Nothing more.

We'd love your feedback