FAQ

Unlimited Wash Club

How do I sign up for Unlimited Wash Club?
Visit any Tidal Wave Auto Spa or purchase online. Select the Wash level you want and pay with a credit or debit card.

How do I pay for my Tidal Wave Unlimited Wash Club Plan?
The credit or debit card used when you join the Unlimited Wash Club will be charged monthly on the anniversary date. If you purchase an Unlimited Wash Club online, you will need to present your credit or debit card at your first wash to pick up your Club sticker.

How often can I wash my vehicle?
Once a day, every day of the week!

Where can I use my Unlimited Wash Club plan?
You can use your exterior Unlimited Wash Club Plan at any Tidal Wave Auto Spa location. Please note that Club Plans with interior services are available only at select locations.

I want to buy an Unlimited Wash membership online. How will I get my pass?
When you purchase an Unlimited Wash membership online, you’ll receive a receipt and barcode by email. Just present the barcode (print out or on your phone) along with your credit or debit card* at your local Tidal Wave Auto Spa, and a team member will affix your Club sticker to your vehicle windshield.

*Please note that the credit or debit card presented at Tidal Wave when you pick up your Club sticker will be the card used for monthly recharges.

How do I cancel my Unlimited Wash Club membership?
You can discontinue your plan online or visit your local Tidal Wave Auto Spa and speak with a team member. There is no contract or obligation and you can cancel at any time (please allow 7 days to process). No refunds will be given when discontinuing.

Can my Unlimited Wash Club Plan be used for more than one vehicle?
An Unlimited Wash Club Plan is for one vehicle and is not transferable. If you get a new vehicle, please visit a Tidal Wave Auto Spa to get your Club sticker updated.

Is a Club sticker required?
Yes. When you join the Unlimited Wash Club, a small RFID tag about the size of a stick of gum will be attached to the windshield of your vehicle.

How can I replace my Club sticker Tag?
Got a new car or had a window replaced? No problem! See an attendant at your nearest location and they can replace it for you.

What if I get a new credit card?
You can talk with a Team Member at your local Tidal Wave Auto Spa or update your card information online now.

Unlimited Management

Do I need my Unlimited pass number to cancel my plan or update my card?
Yes, to manage your plan online, you will need the 11-digit number on the Club sticker on your windshield (it will be in the format 12345+123456). If you don’t have access to your Club sticker, please Contact Us.

How long does it take for my plan to be canceled?
In order to allow processing time, any updates should be completed 7 business days prior to the anniversary date on which your card will be recharged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.

Will I receive a refund after canceling my plan?
No, you will not receive a refund. Your plan will remain active until the next billing date.

Will I receive an email confirmation after I update my credit card or cancel my plan?
Yes, you will receive an email confirmation after you complete your request.

What if I change my mind after I submit my cancellation request?
We would be happy for you to return as an Unlimited Wash Club member. Simply visit your local Tidal Wave Auto Spa or re-enroll online now.

Why do I get an error message when I try to cancel my club membership?
There are three common causes of error messages.

  1. You don’t have the correct club number (an 11-digit number found on the sticker on your windshield).
  2. Your Club Membership recharge is already in progress.
  3. You have a Family Unlimited Wash Club plan.

In any of these cases, please visit your local Tidal Wave Auto Spa or contact us directly and we’ll be happy to assist you.

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